FAQ

We specialize in premium gardening essentials including:

• Stylish and durable Garden Stools for your outdoor spaces
• High-quality Garden Tools for all your planting and maintenance needs
• Comfortable Gloves & Garden Apparel to protect you while you work
• Fun and safe Kids’ Gardening tools to nurture young green thumbs
• Functional Potting Benches to organize your gardening projects

Absolutely! Our collections are designed for gardeners of all experience levels. Our Kids’ Gardening section is particularly great for introducing children to gardening, while our tools and accessories are user-friendly for beginners yet durable enough for seasoned gardeners.

You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view your order history.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed for shipping yet.

We proudly ship worldwide, except to some Asian countries and remote regions. During checkout, our system will automatically confirm if we can deliver to your location.

We offer two convenient shipping methods:

• Standard Shipping ($12.95 USD) via DHL or FedEx – Delivery in 10-15 business days after dispatch
• Free Shipping on orders over $50 USD via EMS – Delivery in 15-25 business days after dispatch

All orders are processed within 1-2 business days before shipping.

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your garden essentials’ journey to your doorstep. If you have any questions about your delivery, our customer service team is always available at [email protected].

If any item doesn’t meet your expectations, you may return it within 15 days of receipt. Items must be in their original condition with all packaging. Please see our complete Returns Policy for details on how to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, please contact us at [email protected] with photos of the damaged item, and we’ll arrange for a replacement or refund.

Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund to your account.

Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours during business days (Monday-Friday).

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Central Time). Emails received outside these hours will be answered the next business day.

Gardening Official Shop is located at:
2989 Todds Lane, San Antonio, US 78205
While we don’t have a physical store open to the public, we’re happy to assist you with any online order questions.

While we specialize in providing high-quality gardening products, we’re passionate about helping our customers succeed in their gardening journeys. Check our blog (coming soon!) for seasonal gardening tips, or feel free to email us with specific questions – we’re happy to share our expertise!

To extend the life of your tools:

• Clean tools after each use to remove dirt and sap
• Dry thoroughly to prevent rust
• Oil metal parts occasionally
• Store in a dry place
• Sharpen blades regularly for best performance

Proper care will ensure your tools remain reliable season after season.